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Frequently Asked Questions

Customers usually pay for items on Frenelle at the checkout using a credit or debit card. Alternatively you can use Afterpay, Zippay or LayBy

Orders are processed Monday to Friday (working days only).

Orders will be collected by the courier on the next working day after receipt of order.

You can expect to get your order within 2– 4 working days from the order date, depending on where you live in NZ.

Rural delivery can take an extra 1-2 working days.

You will receive an email from Frenelle with the tracking number for your parcel. You can follow the delivery status of your parcel from our address to yours, through this tracking number.

The delivery rate for all of New Zealand (including rural delivery addresses) is $6.15 (incl GST)

Unfortunately, due to the very high cost of tracking parcels overseas, we are unable to post to any address outside New Zealand

Every product purchased is wrapped with care before being placed in a courier bag. Unless specified, jewellery is placed in a jewellery box and bubble wrapped. Other items not placed in a protective jewellery box is bubble wrapped.

Click here for full details of our return policy

We are an online jewellery business. Frenelle does not sell to retail stores so items are only available from our website.

Some items are designed and manufactured in-house and are exclusive to Frenelle.

NO prices are included in the courier bag. The only information regarding prices will be sent to the email address provided by you. NOTHING to show the price is included in the parcel.

If you are buying as a gift and sending the parcel direct to the recipient, you may wish to take advantage of our gift wrapping service (see Gift Wrapping).

A note to let the receipient know who the gift is from cal also be included. Simply type your note in the "notes" section at the cart.

We use Judge.Me, a third-party provider, to collate our reviews and publish them on our website. Frenelle does not have any direct hand in this. "Judge.Me" is a well-known and reliable service used by many e-commerce businesses.

All our reviews are genuine and we are very proud of the high proportion of 5-star ratings and excellent feedback we receive from our many happy (and repeat) customers.