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Frequently Asked Questions

We use a third party to process payments. Shopify Payments (powered by Stripe) is certified Level 1 PCI DSS compliant, and accepts:


Alternatively, you can pay by AFTERPAY or LAYBY - simply follow the steps at checkout.

We do not offer a cash-on-delivery option or payment terms after delivery.

All prices include GST.​

Orders are processed and posted Monday to Friday.

Orders which are paid for before 9 am will be taken to the courier depot that day.

If payment is received before 9 am on Monday, then the order will be taken to the courier depot with the rest of the weekend's orders.

Payments for orders received after 9 am on Friday will be taken to the courier depot on the next working day (Monday)

You can expect to get your order within 2 – 4 working days from the order date.

Rural deliveries can take an extra 1-2 working days.

You will receive an email from Frenelle with the tracking number of your parcel. You can follow the delivery of your parcel from our address to yours, through this tracking number.

The delivery rates for all of New Zealand (including rural delivery addresses is $5.95 (incl GST)

Unfortunately, due to the very high cost of tracking parcels overseas, we are unable to post to any address outside New Zealand

Every product purchased is packaged in an exclusive designer Frenelle Jewellery box.

Free gift packaging is offered along with a gift message of your choice on request.  You should contact us directly through our contact page to arrange this type of request.

Each gift message is printed on a distinctive card and delivered along with the gift.

See here for full details.

We are an online jewellery business. All our jewellery can be purchased online using either a Mastercard, Visa card or AMEX card for payment.

We will exchange a gift purchased online provided;

- It is exchanged for another product of the same or greater value
- It is returned to us in its original packaging accompanied by a receipt
- It is exchanged within 7 days of purchase

Phone purchases can be made by ringing our contact number.

We can send you an invoice by email.

All products must be paid for in advance of delivery.

Yes, we have a gift card which is ideal for birthdays, anniversaries, engagements and weddings.

The value of the card is what you choose to place on it. The card must be redeemed within 12 months of purchase, otherwise it will expire. Gift cards cannot be redeemed for cash. An E-gift card can be emailed to the recipient and can be redeemed online.