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Refund Policy

30 Day Return Policy

We wish to ensure you are completely satisfied with your purchase. If the product is faulty you may return your item/s purchased for a full refund, subject to the following conditions;

  • The item/s shall be returned within 30 calendar days of purchase. (A photo of the faulty item may be requested in lieu of it being returned upon the agreement of both parties.)

  • To initiate the return, contact info@frenelle.co.nz and provide full details of the product, reason for return, your nominated bank account and your contact details.

  • Shipping charges for ‘returns’ are the responsibility of the purchaser.

  • Refunds will be processed within 48 hours of the product being returned.

  • Refunds will be made to your nominated bank account or a replacement item will be sent if that is your preference (and a replacement is available).

  • All jewellery must be returned in the jewellery box it arrived in

Faulty Goods

Faulty goods are subject to the Consumer Guarantees Act and the Fair Trading Act.